SHIPMENT
STANDARD & FREE SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW 1 BUSINESS DAY FOR YOUR ORDER TO PROCESS/SHIP OUT AND 3-7 DAYS TO ARRIVE AT YOUR DELIVERY ADDRESS.
PRIORITY SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW 1 BUSINESS DAY FOR YOUR ORDER TO PROCESS/SHIP OUT AND 2 DAYS TO ARRIVE AT YOUR DELIVERY ADDRESS.
EXPRESS SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW 1 BUSINESS DAY FOR YOUR ORDER TO PROCESS/SHIP OUT AND 1 DAY TO ARRIVE AT YOUR DELIVERY ADDRESS.
ORDERS PLACED BEFORE 1:30 PM EST WILL BE SHIPPED OUT THE SAME DAY
ORDERS PLACED AFTER 1:30 PM EST WILL BE SHIPPED OUT THE NEXT DAY
CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.
AM I ABLE TO CANCEL MY ORDER?
ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY A SHIPMENT.
HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL/TEXT WITH CORRESPONDING TRACKING INFORMATION.
RETURN POLICY
We want you to be confident in your purchase. Please review our return policy below before placing an order.
RETURN WINDOW
Returns are accepted within 14 days of the confirmed delivery date.
To be eligible for a return, merchandise must be unworn, unused, and in its original condition and packaging. Items showing signs of wear, use, damage, or alteration may not be accepted.
STORE CREDIT ONLY
We do not issue refunds to the original form of payment.
All approved returns will be issued as Store Credit, which can be used toward a future purchase.
EXCHANGES
At this time, we are unable to process direct exchanges.
If you need a different size or item, you may return your eligible item for store credit and use that credit to place a new order.
RETURN SHIPPING
To process your return please go to our Returns Portal
Once your Return is processed through our Returns Portal You will be issued a return label, please package your item(s) and ship your order back to us.
A $15 handling fee will apply to returns being made for the purpose of changing a size or replacing an item.
Please note that we cannot guarantee that your desired size, color, or style will still be available when your store credit is issued.
UNITED STATES ORDERS ONLY
Returns are currently available for U.S. orders only.
All international orders are final sale and are not eligible for returns, exchanges, or store credit.
INCORRECT OR DEFECTIVE ITEMS
If you receive an incorrect or defective item, please contact Customer Support (info@enzo.supply) as soon as possible after delivery. Include your order number and photos of the item so our team can review the issue.
RETURN PROCESSING
Once your return is received and inspected, we will notify you of its approval or rejection. Approved store credit will be issued after the return has been processed.
Items returned outside of the 14-day return window or that do not meet our return requirements may be refused.
By placing an order with us, you acknowledge and agree to this Return Policy.
WE ARE NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES ONCE MARKED 'DELIVERED' BY THE SHIPPING COURIER!
WE OFFER A 75 DAY WARRANTY FOR ALL CLEATS PURCHASED. THIS PROTECTS YOU IF YOUR CLEATS RIP/BUST DURING WEAR
FOR ALL ORDER QUESTIONS/INQUIRES CONTACT INFO@ENZO.SUPPLY
